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(603) 357-1596

19 Elm Street Keene, NH 03431

Broken Appointment Policy


(Effective 8/1/2019)
When you reserve a time with us please make every attempt to make your appointment as this time is set aside specifically for you. When a patient does not show up for their appointment or cancels too close to their scheduled time, we are often unable to fill this appointment time with other patients who are also in need of dental care due to the short notice. This policy is our attempt to ensure that both you and our other patients have the opportunity to receive the dental care needed.
Appointment Confirmation: Our office offers a variety of confirmation methods including phone call, text, or email. Please be sure to update your preferences with our Office Manager (at the front desk). It is your responsibility to respond to our call, text, or email indicating you will be on time for your scheduled appointment.
Patients are allowed ONE broken appointment at no charge because we do understand that emergencies happen. A second broken appointment will incur a minimum charge of $35.00 (depending on the length of the appointment, this fee may be higher for longer length appointments) which is the patient’s financial responsibility as dental insurance will not cover broken appointment fees.
• Broken appointments are any time you are scheduled for an appointment and you do not show up for that appointment.
• Late cancelations are also considered broken appointments. If you need to cancel your appointment, we ask that you please call us a minimum of 24 hours before your appointment time.
• Repeat broken appointments will force the office to place you on a “Same Day Only” status which would mean that you can call our office the day you have availability and we will check our schedule to see if we can accommodate you with an appointment time for that same day.
Late Arrival to Appointment: If you arrive late to your scheduled appointment, it will be at the discretion of the provider if he/she can still accommodate you. Priority will be given to patients who arrive on time and you may have to be worked on in between them. One or two late patients cause the entire daily schedule to fall behind.